Privacy Policy
Last updated: September 25, 2026
Stops & Stays is operated by Regent Systems Ltd (registered in England & Wales, Company Number 7993625) ("we", "us", "our"). This policy explains what personal data we collect, why we collect it, and how you can control it.
1. Data We Collect
Account information:
- Name
- Email address
- Authentication details required to sign in securely
App usage and trip data:
- Trips, stops, vehicle details, notes, and related entry data you create
- Date/time and optional geolocation data you enter or allow
- Preferences and settings
- How you use the app: which screens you open, how long you spend on them, and signals that suggest something was confusing or did not work (see "How we improve the app" below)
Support and feedback data:
- Messages you submit through feedback/support forms
- Ticket references and support history
Technical and security data:
- Device/browser metadata, IP address, and logs needed to secure and operate the service
2. How We Use Data
We use data to:
- Provide core app features (trip logging, history, maps, sync)
- Sync your data between device and server
- Support offline-first functionality and queue pending changes
- Respond to support requests and improve the app
- Detect abuse, secure accounts, and maintain service reliability
- Meet legal obligations
3. Legal Basis
Where applicable, we process data based on:
- Contract: to provide the service you requested
- Legitimate interests: security, stability, and product improvement
- Consent: where you explicitly grant permission (for example, location access on device)
- Legal obligation: where required by law
4. Location Data
Location data is used only to provide travel and stop recording features. You can control location permissions in your device settings. If disabled, location-dependent features may be limited.
5. Offline Caching and Local Storage
The app stores data locally on your device to support offline use and later synchronisation. Data may remain on device storage until you remove it, clear app/browser storage, or delete the related records.
6. How We Improve the App
We record how the app is used, meaning which screens you open, how long you spend on them, and signals that suggest something was confusing or did not work (for example, a form left unfinished or a button that did not respond). We do this to find and fix problems in the app.
We never record what you type. We keep the names of fields involved in a problem, never their contents, and we do not use this information to build a profile of you, to advertise to you, or to make any automated decision about you. It is stored on our own servers and is not shared with anyone, including analytics providers.
Detailed records are deleted after 90 days; we keep only anonymous daily totals after that. We rely on our legitimate interest in maintaining and improving the app. If you would rather we did not include your use of the app, email us and we will exclude your account.
7. Sharing and Processors
We do not sell personal data. We share data only with service providers needed to run the platform, such as:
- Hosting and infrastructure providers
- Database and authentication providers
- Support platform providers (for ticket handling)
These providers process data only under our instructions and for service operations.
8. Data Retention
We retain account and trip data while your account is active, and for a reasonable period afterward where needed for security, legal compliance, fraud prevention, or dispute handling. Support records may be retained for operational history.
9. Security
We use reasonable technical and organisational controls to protect data in transit and at rest. No system is completely risk-free; you are responsible for keeping your login credentials secure.
10. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Receive a portable copy of your data
To make a request, contact support through the in-app feedback/support channel or email notifications@vanlifestuff.co.uk.
11. Account and Data Deletion
You can delete your account and all associated data at any time from within the app by navigating to Settings > Account > Delete Account. You will be asked to confirm by typing "DELETE" before your account is removed.
Deleting an individual trip, entry, vehicle or saved place moves it to a Recycle Bin for 30 days so that it can be restored if it was deleted by mistake. During those 30 days the item is hidden from the app but remains on our servers. You can remove it permanently at any time from Settings > Recycle Bin, and anything still in the bin after 30 days is removed automatically. Deleting your account removes the contents of the bin immediately.
When you delete your account, the following data is permanently removed from our servers:
- Your account profile and login credentials
- All trips, stops, and travel history
- All vehicles
- All favourite places and feedback submissions
- All transaction and billing records
- All device tokens and verification codes
A brief audit log entry recording that a deletion occurred may be retained for legal compliance and fraud prevention purposes. This log does not contain your personal data or travel history.
You may also request account deletion by contacting notifications@vanlifestuff.co.uk. We will process such requests within 30 days.
12. Children
The service is not directed to children under 13 (or higher minimum age where local law requires). Do not use the service if you are below the applicable minimum age.
13. International Transfers
Your data may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.
14. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, in-app notice.
15. Contact
For privacy questions, contact: notifications@vanlifestuff.co.uk